Patient experience Ensuring people have the best possible experience of care is essential for the NHS and other health and care services
Patients and their carers are our best witnesses of healthcare. Being centre of the healthcare process, unlike most staff, they observe almost the whole process of care, meaning that they can provide invaluable insights into the quality and delivery of care provision. An evidence-based approach to patient experience can help improve services for both patients, and those delivering services.
Our recent work and content on this topic is listed below.
During the pandemic, the NHS has rolled out technologies at impressive speed. But what will need revisiting after the pandemic's emergency phase is over? We draw on learning from Health Foundatio...
New analysis shows that while the waiting list for hospital care continues to grow, so too does the number of ‘missing' patients who have not yet been added to the list.
Building trust, addressing health inequalities and improving social care data are critical if the NHSX data strategy is to unlock its full potential, writes Josh Keith.
Tim Horton and Tom Hardie explore empathy and person-centredness in the context of technology and AI in health care. Where should the boundaries lie between humans and machines?
New Health Foundation research highlights the need for technology implemented during the pandemic to be developed and improved before the government goes ahead with its ambition of ‘locking in’ new in...
This film explores the complex care needs of people who have been severely ill with COVID-19, many of whom have gone on to experience long-lasting and serious health problems.