• Run by One Care, the GP federation that represents and supports 77 GP practices in Bristol, North Somerset and South Gloucestershire.
  • Supported 23 GP practices to improve their continuity of care, leading to more personalised care for patients and improved job satisfaction for staff.
  • Developed a measuring tool and a six-step resource toolkit to enable the practices to improve and measure their continuity of care.

The focus on extending access to GP appointments and working at scale can impact on continuity of care and result in fewer people being able to see a specific GP.

This project led by One Care aimed to redress this balance by working with GP practices to improve continuity through interpersonal care between a patient and single health care professional (or micro-team) for all appointment types.

There were 23 practices involved in the project, ranging from teams with six to 32 GPs, and with differing patient population demographics.

A six-step resource toolkit was produced to share learning across the participating practices. The toolkit provides practical suggestions on how to improve continuity, along with communication materials to help raise awareness among patients and staff of why continuity of care is important.

With a lack of available data on levels of continuity of care, the project team developed a ‘Usual GP Measuring Tool’, which provides an easy way for GP practices to measure their continuity of care.

The approach enabled the practices to improve continuity for their patients: 22 of the participating practices improved continuity of care by up to 15 per cent. This was achieved while also responding to the challenges of the COVID-19 pandemic and the vaccination programme.  

It was found that practices, regardless of their list size, can achieve good levels of continuity, including those that are multi-site; and that GPs working a low number sessions achieve continuity levels on a par with GPs working a high number of sessions.

Contact information

For more information about this project, please contact Bryony Campbell, Assistant Delivery Director, One Care.

Programme

Increasing Continuity of Care in General Practice

Programme

This programme ran from 2019 to 2021 and offered five GP practices and federations up to £250,000 to...

You might also like...

Newsletter feature

A GP’s perspective on the future of general practice

Newsletter feature

Dr Rebecca Fisher on current challenges facing general practice, the impact of the pandemic, and...

Podcast

Are we seeing the decline of general practice, or its rebirth? – with Professor Katherine Checkland, Dr Rebecca Fisher and Shaun Lintern

Podcast

Even before the pandemic, rising workloads and workforce shortages had left many GPs dissatisfied...

Consultation response

Clearing the backlog caused by the pandemic

Consultation response

Our evidence to the Health and Social Care Select Committee's inquiry

Kjell-bubble-diagramArtboard 101 copy

Get social

Do we need a vision for the future of primary care? Hear from Professor Katherine Checkland at @OfficialUoM on our… https://t.co/1FQNTw4VEc

Follow us on Twitter
Kjell-bubble-diagramArtboard 101

Work with us

We look for talented and passionate individuals as everyone at the Health Foundation has an important role to play.

View current vacancies
Artboard 101 copy 2

The Q community

Q is an initiative connecting people with improvement expertise across the UK.

Find out more